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Airbnb English: talking to your host

Booked an Airbnb and the host only speaks English? Here are the phrases for sorting out check-in, asking for the wifi password and reporting anything broken — practice them out loud and the tutor corrects your pronunciation.

Key phrases

Hi! I just booked your place for next weekend.
A friendly opener right after booking.
What time can I check in?
Ask early — hosts love guests who plan ahead.
How do I get the keys?
The answer usually mentions a lockbox or a door code.
Could you send me the wifi password?
Polite request form — perfect for messaging apps.
The hot water isn't working. Could you take a look?
Report problems right away — hosts want to fix them.
Would a late checkout be possible tomorrow?
The polite conditional makes a yes much more likely.
Thanks for everything — I'll leave you a five-star review!
End on a high note — reviews go both ways.

Tip: Watch out for "pretend": in English it means to fake something, not to intend. Say "I plan to arrive at 3", never "I pretend to arrive at 3".

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More situations in English: English for talking to your boss · Making friends in English · English for video calls and online meetings · English for renting an apartment