Hi! I'm Lumi — let's practice this out loud 🎙️

English for Customer Service

Got a support job with international customers? These phrases are the skeleton of every service conversation in English — from "How can I help you?" to "Anything else?". Practice them out loud with an AI tutor that corrects your pronunciation.

Key phrases

Thank you for calling. How can I help you today?
The standard opener for any call or chat.
I'm sorry to hear that. Let me check for you.
Empathy first, action second — use it when a customer complains.
Could I have your order number, please?
The polite way to ask for any detail: name, email, order number.
One moment, please — I'm looking into it.
Say this instead of leaving the customer in silence.
I totally understand your frustration.
Calms an angry customer — validate the feeling before fixing the problem.
Is there anything else I can help you with?
The classic closing line before ending any call or chat.
Thank you for your patience.
After a delay, thank them instead of apologizing again.

Tip: Phrases with "Let me…" ("Let me check", "Let me fix that for you") sound professional and kind. A flat "I will check" sounds robotic — customers feel the difference.

🎙️ Now practice it yourself — the voice tutor listens to you speak and corrects your pronunciation on the spot.

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