Refund & Cancellation Policy

Last updated: June 23, 2026

This policy explains refunds and cancellations for WunaTalk Premium, a monthly digital subscription (US$4.99/month) that gives unlimited conversation time, all characters, and premium voices.

1. Free plan — no payment

You can use WunaTalk for free (up to 5 minutes of conversation per day) without any payment or card. The free plan is the best way to try the Service before subscribing.

2. Refunds

WunaTalk Premium is digital content that is delivered and accessible immediately after purchase. For this reason, payments are non-refundable, except:

where a refund is required by applicable consumer-protection law; and
at our discretion, on a case-by-case basis.

By subscribing and gaining immediate access, you acknowledge that the digital service begins right away.

3. Cancellation

You can cancel your subscription at any time. After cancellation:

you will not be charged again;
your Premium access stays active until the end of the current paid month;
after that, your account automatically returns to the Free plan.

4. How to cancel or request a refund

Payments and subscriptions are processed by Stripe. You can cancel using the link in your payment receipt email, or contact us at hello@wunatalk.com and we will help. WunaTalk is the seller of record for your purchase.

5. Failed payments

If a renewal payment fails, Premium access may pause until payment succeeds. Your account and progress are preserved and remain available on the Free plan.

6. Contact

Need help? Email hello@wunatalk.com — we usually reply within a couple of business days.