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How to Call the Front Desk

The room is freezing, you're out of towels, the Wi-Fi is down — these phrases handle the most common front-desk requests, on the phone or at the counter. Practice them out loud before your trip.

Key phrases

Hi, this is room 214.
Always open with this — the desk identifies you by room number.
Could I get some extra towels, please?
Swap in pillows or blankets — the pattern is the same.
The air conditioning isn't working.
“…isn't working” reports any broken thing — shower, TV, safe.
What's the Wi-Fi password?
The most-asked hotel question ever.
Could I have a late checkout, please?
Add “Is there a fee?” to avoid surprises.
Could you send someone to fix it?
The polite way to ask for maintenance.
I'd like to order room service.
Follow with your order — practice the food words too.
Could you call me a taxi, please?
Works for taxis, wake-up calls and breakfast times.

Tip: On the phone, lead with your room number: "Hi, this is room 214." The front desk needs it before any request — and it buys you a second to think.

🎙️ Now practice it yourself — the voice tutor listens to you speak and corrects your pronunciation on the spot.

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More situations in English: English for Rideshare Drivers · English for Delivery Drivers · English for Customer Service · English for Waiters: Serving Tourists