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English to cancel a subscription and get a refund

A double charge, a subscription you forgot, a plan that's too pricey — sorting it out on chat or the phone is always in English. Here are the firm-but-polite phrases that get results. Practice out loud and the tutor corrects your pronunciation.

Key phrases

I'd like to cancel my subscription.
State the goal first — it saves the whole conversation.
Can you tell me when it takes effect?
Confirms whether you're billed one more cycle.
I think I was charged twice.
Softening with "I think" keeps it polite but clear.
There's a charge I don't recognize.
The exact phrase support expects for a disputed charge.
I'd like a refund for this month.
Be specific about the period you want back.
Could you downgrade my plan instead?
A useful middle option if you still want the service.
I'd like to speak to a supervisor, please.
Your escalation card when the first agent can't help.

Tip: Say "I was charged", not "I was charged of". And use "refund" — ask them to "refund me", not to "return my money".

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