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Returning a Product in English

Wrong size, faulty product or just changed your mind? Returning things abroad is normal and painless — as long as you have the right phrases and your receipt. Practice them out loud with an AI tutor first.

Key phrases

I'd like to return this, please.
The opening line at the returns counter.
It doesn't work properly.
Use it for a faulty or defective product.
Can I exchange it for another size?
"Exchange" means swapping — perfect when the size is wrong.
Do you offer refunds?
The key question — a "refund" means your money back.
Here's my receipt.
The receipt is your passport for any return — keep it.
It was a gift — I don't have the receipt.
No receipt? Many stores still give "store credit" for gifts.
How long does the refund take?
Card refunds usually take 5 to 10 business days.

Tip: Three words solve everything: "refund" (money back), "exchange" (a swap) and "store credit". Decide which one you want BEFORE reaching the counter — the conversation flows much more easily.

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📚 Full guide: English for living abroad

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